Friday, May 21, 2010

Showing up

As Woody Allen says, "Eighty percent of success is showing up." I couldn't agree more. Wouldn't it be stunning if people actually did their job? Showed up on time (or dare we hope - early)? Told the truth? Acted out of kindness? It certainly would make work simpler wouldn't it?

When you have work product done, exceed the expectations. Provide a consistently superior product by being PRESENT when you are interacting with your client. Show up as needed and delight your customers with more attention than they may expect. Make an effort to deliver in a way that makes the client see value in your very attendance to their words.

One of the most driving needs that people have at a cognitive level is the desire to be understood. Strive for clear, concise understanding of what they say. Repeat it back as needed. Trust me, they will appreciate you more for it. Both your attention and demonstration of your courtesy to listen and comprehend.

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